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Jobs Opening Infinite for ITM Support at Chennai

By: Jobs Search | Views: 668 | Date: 22-Sep-2012

Posted By - Infinite Computer Solutions India Pvt. Ltd.. Keywords - ITM, Tivoli Monitoring, ITCAM, Omnibus, Netcool, Tivoli, TSM. Job Description - Job Description (Roles and Responsibilities): Monitor the Applications, OS, Network from the Operational Dashboard (TIP) provided by the Implementation Team.


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Job Description
,,
Job Description (Roles and Responsibilities):
Monitor the Applications, OS, Network from the Operational Dashboard (TIP) provided by the Implementation Team.
Manage the Parameters and KPIs for all applications as and when required by the Application team.
Generate day to-day regular and Adhoc reports and submit the same with analysis to the Customer IT in concurrence with the client DC Manager.
Report for the Prime shift to the site to the client DC Manager.
Add and Modify the Dashboard (Operational and Executive) for any new servers roll out and Applications included in the scope of Monitoring.
Roll out Agents to the Servers and discuss and configure the KPIs for monitoring with the respective Application team.
Upgrade the Product as and when required and keep the Customer on the upgrade news requirement.
Raise and work along with PMR from Onsite for expediting the resolution.
Conduct periodic review and attend review meetings with the OEM KPMG team and other application team on the application health check status and provide inputs for capacity planning.
Provide Proactive support to application owner in terms of utilization of the Servers and Resources used and help them optimizing the use of HW resources.
Configure ITNM for new network devices added and create Filters in omnibus for respective stake holders.
Educate the customer on the benefit of Tivoli solution and help them in making better use of Tivoli as the ONLY MONITORING SOLUTION.

Candidate should possess good technical knowledge on Tivoli Products deployed in the customer environment and essentially have good communication skills and good attitude to work on new products and help customer Ope rationalize Tivoli Monitoring Solution implemented at their Data Center.


Salary:

Best Salary Offered

Industry:

IT Software, Software Services

Functional Area:

Application Programming, Maintenance

Role Category:

Administration/ Maintenance/ Security/ Datawarehousing

Role:

Technical Support Engineer

Desired Candidate Profile
Education:

(UG - Any Graduate - Any Specialization, Graduation Not Required) OR (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Skill Set:
ITM / ITCAM - L2 Level
ITNM / Omnibus - L1 Level and able to Operate on TIP and Manage Operations.
TSM - Ability to take instructions from remote and Act
Reports - Ability to Generate Reports from ITM History and BIRT reports from ITNM, which are customized and provided to Customer.

Company Profile
Infinite Computer Solutions India Pvt. Ltd.
http://www.infinite.com
Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management, Intellectual Property (IP) leveraged solutions and IT services, with focus on Telecom, Media, Manufacturing and Healthcare Industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation & Verification, Product Development & Support, to higher value-added offerings, including, Managed Platform and Product Engineering Services.

Our telecommunication-specific services and solutions to telecom Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) include Product-engineering and lifecycle management services relating to telecom equipment used in areas such as transmission, switching, access and Operational Support Systems (OSS), in both legacy and Next Generation Networks (NGNs).
With our experience in executing several large mission-critical IT and Infrastructure projects for our clients in the telecom domain, and our acquisition in 2007 of a telecom-focused company, Comnet International Co, USA; we are now one of the leading providers of telecom- specific offerings to service providers, OEMs and ISVs in the Telecom vertical, globally.
We were successfully assessed for CMMi L5 in April, 2004 and CMMi v 1.2 L3 in Q2 of 2008-2009 in keeping with our journey of continuous improvement and continued focus on quality to deliver enhanced value to our customers. We are a registered Software Technology Parks of India (STPI) entity and provide technology services to client specific requirements. These services are performed onsite / onshore and off shore through our various offices and 100% subsidiaries spread over several countries across three continents.
Our integrated network of delivery facilities across India and the US is complemented by onsite, offsite and near-shore capabilities in major international markets. We have offices across the globe, including multiple locations in the US, UK, India, China, Malaysia, Singapore and Australia.
Our world-class development environment effectively meets the needs of our global customers. We currently have four delivery centers in India - including a company-owned facility in Bangalore and leased facilities in Hyderabad, Chennai and Gurgaon.
Contact Details

Recruiter Name:

Ripudaman Gupta

Contact Company:

Infinite Computer Solutions India Pvt Ltd

Address:

Infinite Computer Solution Plot No 157, EPIP Zone, 2nd Phase, whitefield BANGALORE,Karnataka,India 560066

Telephone:

9986463662

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