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IBM Walk-in from 15th to 19th April 2013 for 2011/2012 Pass Outs

By: JobSearch | Views: 1477 | Date: 15-Apr-2013

IBM Walkin For 2011/2012 Pass Outs Freshers Voice Support – Any Graduate.Bangalore/Hyderabad Walk-in from 15th to 19th April 2013.

IBM Walk-in

We have short listed your profile for Technical Service representative position with IBM & you may refer your friends also who suits the requirement.

JOINING LOCATION: Bangalore/ Hyderabad
JOB ROLE: IT Helpdesk – Technical Service representative (100% voice process)

QUALIFICATION CRITERIA

Location : Bangalore, Hyderabad / Secunderabad
Experience : 0 – 5 Years
Education : UG – Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Any Doctorate – Any Specialization, Doctorate Not Required

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor’s Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Number of positions: Open
CTC: Will be disclosed to the selected candidates by the manager
**This role is not into BPO domain.

COMPANY PROFILE

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partnerwith wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Walkin Date : 15th, 16th, 17th, 18th & 19th APRIL 13
Timing : 12PM – 4PM

VENUE DETAILS:

IBM India Pvt. Ltd,
D Block, EGL, Koramangala Inner Ring Road, Bangalore
Or
IBM India Pvt. Ltd,
G1 Manyatta Tech Park, Nagwara Post, Hebbal outer ring road, Bangalore
Or
IBM India Pvt. Ltd,
3B, Mindspace, Madhapur, HiTech City, Hyderabad

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