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Vodafone IT Walkin Nov 23 - 25

By: Job Search | Views: 1460 | Date: 23-Nov-2011

walk-in at Vodafone - Pune

Urgent openings for Customer Service professionals - Voice

Job Description

Years of Experience : : 3 - 5 years

Key Accountabilities

Query Handling and Resolution

*Responsible for the management of all queries, both phone and email queries, relating to financial business processes.

*Provide Unmatched Customer Experience through timely and efficient handling of call and email queries with minimal or no supervision

*Manage the resolution of queries, according to agreed service levels, acting as the first point of escalation of issues for Partners/Customers/Vendors and internal staff.

*Take incoming vendor/partner calls, process incoming vendor/partner emails take ownership of end to end issue resolution including root cause analysis. Inform query originator of expected time of resolution and/or provide regular updates on status of resolution.

Cross functional and intra/inter department coordination and cooperation

*Liaise with various internal and external customers and departments to resolve incoming queries

*Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies

Reporting

*Compile, deliver and analyse reports as needed and provide proposals for corrective actions where necessary.

We are conducting walk in interviews from 22nd - 25th Nov at 10AM, 12PM and 2PM. We have 3 rounds of test and final round of interview on the same day. The process is an entire day process.

If interested, please revert with your updated profile along with the below mentioned details to Please walk in for the interview

Total Exp:

Notice Period:

Current CTC:

Expected CTC:

Current Location :

Open for Pune Location :

Ready to work 24/7:

Desired Profile

Years of Experience : : 3 - 5 years

Key Accountabilities

Query Handling and Resolution

*Responsible for the management of all queries, both phone and email queries, relating to financial business processes.

*Provide Unmatched Customer Experience through timely and efficient handling of call and email queries with minimal or no supervision

*Manage the resolution of queries, according to agreed service levels, acting as the first point of escalation of issues for Partners/Customers/Vendors and internal staff.

*Take incoming vendor/partner calls, process incoming vendor/partner emails take ownership of end to end issue resolution including root cause analysis. Inform query originator of expected time of resolution and/or provide regular updates on status of resolution.

Cross functional and intra/inter department coordination and cooperation

*Liaise with various internal and external customers and departments to resolve incoming queries

*Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies

Reporting

*Compile, deliver and analyse reports as needed and provide proposals for corrective actions where necessary.

We are conducting walk in interviews from 22nd - 25th Nov at 10AM, 12PM and 2PM. We have 3 rounds of test and final round of interview on the same day. The process is an entire day process.

If interested, please revert with your updated profile along with the below mentioned details to Please walk in for the interview

Total Exp:

Notice Period:

Current CTC:

Expected CTC:

Current Location :

Open for Pune Location :

Ready to work 24/7:

Your MNC job search ends here. Find your Job now!!

Experience    2 - 5 Years

Industry Type   BPO/ITES

Role   Associate/Sr. Associate -(NonTechnical)

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Education    UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location    Pune

Keywords    customer support OR customer service

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