Urgent openings for Customer Service professionals - Voice
Job Description Years of Experience : : 3 - 5 years
Key Accountabilities
Query Handling and Resolution
*Responsible for the management of all queries, both phone and email queries, relating to financial business processes.
*Provide Unmatched Customer Experience through timely and efficient handling of call and email queries with minimal or no supervision
*Manage the resolution of queries, according to agreed service levels, acting as the first point of escalation of issues for Partners/Customers/Vendors and internal staff.
*Take incoming vendor/partner calls, process incoming vendor/partner emails take ownership of end to end issue resolution including root cause analysis. Inform query originator of expected time of resolution and/or provide regular updates on status of resolution.
Cross functional and intra/inter department coordination and cooperation
*Liaise with various internal and external customers and departments to resolve incoming queries
*Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies
Reporting
*Compile, deliver and analyse reports as needed and provide proposals for corrective actions where necessary.
We are conducting walk in interviews from 22nd - 25th Nov at 10AM, 12PM and 2PM. We have 3 rounds of test and final round of interview on the same day. The process is an entire day process.
If interested, please revert with your updated profile along with the below mentioned details to Please walk in for the interview
Total Exp:
Notice Period:
Current CTC:
Expected CTC:
Current Location :
Open for Pune Location :
Ready to work 24/7:
Desired Profile
Years of Experience : : 3 - 5 years
Key Accountabilities
Query Handling and Resolution
*Responsible for the management of all queries, both phone and email queries, relating to financial business processes.
*Provide Unmatched Customer Experience through timely and efficient handling of call and email queries with minimal or no supervision
*Manage the resolution of queries, according to agreed service levels, acting as the first point of escalation of issues for Partners/Customers/Vendors and internal staff.
*Take incoming vendor/partner calls, process incoming vendor/partner emails take ownership of end to end issue resolution including root cause analysis. Inform query originator of expected time of resolution and/or provide regular updates on status of resolution.
Cross functional and intra/inter department coordination and cooperation
*Liaise with various internal and external customers and departments to resolve incoming queries
*Establish good understanding of the end-to-end process working closely with the relevant parties in other departments and operating companies
Reporting
*Compile, deliver and analyse reports as needed and provide proposals for corrective actions where necessary.
We are conducting walk in interviews from 22nd - 25th Nov at 10AM, 12PM and 2PM. We have 3 rounds of test and final round of interview on the same day. The process is an entire day process.
If interested, please revert with your updated profile along with the below mentioned details to Please walk in for the interview
Total Exp:
Notice Period:
Current CTC:
Expected CTC:
Current Location :
Open for Pune Location :
Ready to work 24/7:
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Experience 2 - 5 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(NonTechnical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Pune
Keywords customer support OR customer service
