Urgent opening for Desktop Engineer - PUNE
Job Description Position: Desktop Engineer
Total Experience : 6 months to 2year of Experience
Work Location : Pune
Qualification: Diploma / B.E / Any Graduate/ Under Graduate.
Responsibility
Should possess excellent communication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Walkin Interview on 01.10.2011
Timing at 10:00am - 1:00pm & 2:00pm - 4:00pm.
Venus:
PCS Technology Ltd.
2nd Floor, 4/14, Sahakari Vasahat,
Behind Telephone Exchange,
Offf Karve Road,
Erandvane, Pune 411004
Contact no.: 022-42116269
Locations Pune
Experience 1 - 5 years
Key Skill:Desktop, Hardware, Ms outlook, Outlook Expresses
Function IT
Role H/W Installation/ Maintenance Engg
Industry IT/ Computers - Hardware
