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Walkin PCS Technology Ltd. on 1st Octomber 2011

By: Job Search | Views: 990 | Date: 30-Sep-2011

Walkin PCS Technology Ltd.,walk-in on 1st Octomber 2011,walk-in Pune ,walk-in for Desktop Engineer,Key Skills Desktop, Hardware, Ms outlook, Outlook Expresses

Urgent opening for Desktop Engineer - PUNE

Job Description

Position: Desktop Engineer

Total Experience :  6 months to 2year of Experience

Work Location :   Pune

Qualification: Diploma / B.E / Any Graduate/ Under Graduate.

Responsibility

Should possess excellent communication skills.

Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.

Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority

Maintain regular communication with end-users through timely updates.

Obtain accurate details of problems & associated impact through coordination with affected user groups

Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.

Effectively executing service/support requests of users.

Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.

Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories

Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.

Should be ready for work 24*7 support

Walkin Interview on 01.10.2011

Timing at 10:00am - 1:00pm & 2:00pm - 4:00pm.

Venus:

PCS Technology Ltd.
2nd Floor, 4/14, Sahakari Vasahat,
Behind Telephone Exchange,
Offf Karve Road,
Erandvane, Pune 411004

Contact no.: 022-42116269

Locations Pune

Experience 1 - 5 years

Key Skill:Desktop, Hardware, Ms outlook, Outlook Expresses 

Function IT

Role H/W Installation/ Maintenance Engg

Industry IT/ Computers - Hardware

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